Privacy Policy
Last Updated: June 2, 2026
1. Introduction
Monterra AI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect information in several ways: • Information You Provide Directly: When you sign up for our platform, schedule a demo, or contact us, we collect information such as your name, email address, phone number, company name, industry, and any other information you choose to provide. • Usage Information: We automatically collect information about how you interact with our website and platform, including IP addresses, browser type, pages visited, time and date stamps, and click behavior. • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather analytics data. • Device Information: We may collect information about your device, including hardware model, operating system, and unique device identifiers. • Customer Data: When using our platform, we process data you upload or input, which may include business information, employee data, or other operational data.
3. How We Use Your Information
We use the information we collect for the following purposes: • Service Delivery: To provide, maintain, and improve our AI operating system platform and services. • Communication: To send you updates, notifications, security alerts, and support messages. • Analytics and Improvement: To understand user behavior, improve our platform features, and optimize user experience. • Marketing: To send promotional materials, newsletters, and marketing communications (with your consent). • Legal Compliance: To comply with applicable laws, regulations, and legal processes. • Fraud Prevention: To detect, prevent, and address fraud, abuse, and security issues. • Customer Support: To respond to your inquiries and provide technical support.
4. Data Sharing and Third Parties
We may share your information with: • Service Providers: Third-party vendors who assist us with platform operations, analytics, customer support, payment processing, and marketing. • Business Partners: Partners who help deliver integrated services or co-branded offerings. • Legal Requirements: Government agencies or law enforcement when required by law or to protect our legal rights. • Acquisition or Merger: In the event of a business transaction, merger, or acquisition, your information may be transferred as part of that transaction. We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent.
5. Data Security
We implement comprehensive security measures to protect your information: • Encryption: Data is encrypted in transit and at rest using industry-standard protocols (SSL/TLS). • Access Controls: Access to personal information is restricted to authorized personnel only. • Security Testing: We conduct regular security audits, penetration testing, and vulnerability assessments. • Incident Response: We have procedures in place to detect, report, and respond to security breaches. While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of information and the context: • Account Information: Retained while your account is active and for a reasonable period afterward for business, legal, or tax purposes. • Marketing Communications: Retained until you unsubscribe. • Customer Data: Retained according to your subscription terms and applicable law. You may request deletion of your account and associated data through your account settings, subject to legal retention obligations.
7. Your Rights and Choices
Depending on your location, you may have the following rights: • Access: You can request access to the personal information we hold about you. • Correction: You can request that we correct inaccurate or incomplete information. • Deletion: You can request deletion of your personal information (subject to legal obligations). • Portability: You can request a copy of your data in a portable format. • Opt-Out: You can opt out of marketing communications and certain data processing activities. • Withdraw Consent: You can withdraw consent for data processing at any time. To exercise these rights, please submit a request through our platform settings.
8. Cookies and Tracking
Our website uses cookies and similar technologies for: • Essential Cookies: Required for platform functionality and security. • Analytics Cookies: To understand how users interact with our platform. • Marketing Cookies: To deliver personalized content and track campaign effectiveness. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact platform functionality. For more details, see our Cookie Policy.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. International Data Transfers
If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different privacy laws. We take appropriate measures to ensure your information remains protected when transferred internationally.
11. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following notification of changes constitutes your acceptance of the updated Privacy Policy. Last Updated: June 2, 2026